![]() Must possess excellent leadership and management skills to create a positive, successful environment for staff and members Provide and maintain the highest level of customer experience in your studioĮmpower staff through effective decision making to handle customer service issuesįacilitate special in studio and out of studio events for member appreciation and community outreachĮnsure a clean facility that is well maintained and operationally sound Responsible for 30-60-90 day and then Biannual OTF staff performance reviewsĮnforce OTF policies, business practices, systems and processesĮnsure front desk systems are followed (proper member check-in, telephone inquiries both sales and general, guest registration, delinquent account procedures, customer care calls, change requests and document scanning) Promote the brand through in-studio and out-of-studio outreach Meet key performance indicators (KPIs): active member count, net member gain, revenue, attrition, lead generation, ordering, inventory, payroll, cost controls and facilities maintenanceĬoordinate with marketing leader(s) to execute monthly and quarterly marketing plans that drive new visits and studio KPIs Model all studio activities through self-involvement (lead by example)Ĭontinuous mentoring of Sales Associates for ongoing success and growth (team meetings and daily coaching opportunities)Įnsure OTF branding through consistency in all actions and messagingĮmpower, monitor, and evaluate specifically assigned responsibilities of sales and fitness teams Onboard all new OTF employeesĬollaborate with Head Coach to facilitate success of both fitness and sales teams and member experienceĭevelop a high energy, fun team sales culture through contests and incentive-based motivation Lead, monitor, coach-develop, and evaluate the performance of all OTF staffĬomply with and enforce OTF Business Policies for daily studio operationsĬoordinate recruiting, hiring, training and scheduling of all OTF studio staff. Lead and coordinate initial and ongoing sales drivers (pre-sales events, studio events, outreach) This leader must possess a high caliber approach to coaching and staff development. As the lead for the sales function, the SL must execute a lead generation / strategic marketing plan to increase sales and promote the health and wellness benefits associated with a healthy lifestyle. This critical position must have a solid understanding of sales and operational excellence. ![]() As Studio Leader, you will be responsible for providing leadership and daily direction to the sales and coaching teams in our studios.
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